read the gospel, wear the gospel, share the gospel!

FREE shipping over $100

FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

How long does shipping take?

At Psalm Bird Company, we prioritize the quality and craftsmanship of our products. Each order is meticulously hand-crafted, which necessitates a processing time of 3-5 business days before shipping. This timeframe allows us to ensure that every item meets our high standards of quality and creativity.

It is essential for customers to review, verify, and confirm the shipping address at the time of placing an order. Incorrect addresses can lead to delivery issues, and Psalm Bird Company does not assume responsibility for packages sent to the wrong address. Therefore, careful attention to detail during the ordering process is crucial.

During the checkout process, sales tax and shipping rates will be applied to your order. Customers should also be aware of the use of discount codes. Once a sale is completed, we are unable to apply discount codes retroactively. It is advisable to ensure that any applicable codes are entered correctly at the time of checkout.

In the event of lost or stolen packages, Psalm Bird Company cannot be held liable. Customers are encouraged to monitor their shipments and contact USPS directly for any inquiries regarding their packages. Additionally, it is important to note that delivery times do not account for any delays that may occur while packages are held in customs.

Understanding these guidelines will help ensure a smooth transaction and delivery process. Thank you for your attention to these details as we work to provide you with unique and high-quality products.

For more information, please review our shipping policies.

What is your refund policy?

Returns/ Exchanges

Due to the individualized and handcrafted nature of each piece, returns or exchanges are not accommodated currently. For any shipping damages, kindly reach out to our customer service at info@psalmbirdcompany.com.

Damages/ Issues

Please check your order upon arrival and contact us promptly if the item is defective, damaged, or incorrect, so we can assess the problem and rectify it.

Exceptions / Non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

What currency are your prices listed in?

Our currency is shown in US Dollars.

Do you ship internationally?

Regrettably, international shipping is not available at this time. Efforts will be made to offer this service in the future.

What if I am not happy with my order?

In case of any order/quality concerns, kindly contact customer service through our Contact Page for assistance. Due to the custom nature of each item, please inspect your items before checkout, as orders cannot be altered once processed.

What happens if I had a discount code and did not apply it at checkout?

At this time, discount codes can only be applied at checkout. We are unable to add codes after payments have been processed.

What if I put in the wrong delivery address?

Psalm Bird Company suggests the importance of reviewing, verifying, and confirming addresses when an order is made.

Psalm Bird Company does not take responsibility for inaccurate addresses upon order placement.

FOLLOW